Privacy Policy
Your Privacy is Our Priority
We are committed to protecting your personal information with the highest standards of security and transparency.
SSL Encrypted
Data Protected
Never Sold
GDPR Compliant
Last updated: March 2026. This Privacy Policy explains how Trenvico collects, uses, and protects your personal information when you shop with us. We believe in complete transparency — if you have any questions, email us at support@trenvico.com.
📋 What Information We Collect
We only collect information that is absolutely necessary to process your order and improve your shopping experience:
- Name & shipping address — to deliver your order
- Email address — for order confirmations and tracking updates
- Phone number — only if provided, for delivery coordination
- Payment information — processed securely via Shopify Payments (we never see your full card details)
- Browsing data — pages visited, products viewed (to improve your experience)
- Device information — browser type, IP address (for security purposes)
🚫 What We NEVER Do
- ❌ We NEVER sell your personal data to third parties
- ❌ We NEVER share your information with advertisers
- ❌ We NEVER store your credit card or payment details
- ❌ We NEVER send spam or unsolicited emails
- ❌ We NEVER share your email with marketing companies
- ❌ We NEVER use your data for purposes beyond fulfilling your order
🎯 How We Use Your Information
- Processing and fulfilling your orders
- Sending order confirmations and shipping tracking updates
- Responding to customer service inquiries
- Preventing fraud and ensuring account security
- Improving our website and product selection
- Sending promotional emails — only if you opt in (you can unsubscribe anytime)
🔐 How We Protect Your Data
256-bit SSL Encryption
All data transmitted between your browser and our site is encrypted using industry-standard SSL technology.
PCI DSS Compliant Payments
Payments processed by Shopify Payments — fully PCI compliant. We never store card details.
Secure Data Storage
Your data is stored on secure, encrypted servers with restricted access and regular security audits.
Access Controls
Only authorized Trenvico staff can access customer data, and only when necessary to fulfill your order.
🍪 Cookies & Tracking
We use cookies to improve your shopping experience. These include:
- Essential cookies — required for the website to function (cart, checkout)
- Analytics cookies — help us understand how customers use our site (Google Analytics)
- Marketing cookies — only if you consent, used for relevant ads on Facebook/Google
You can disable cookies in your browser settings at any time without affecting your ability to shop.
🤝 Third-Party Services
We work with trusted third parties to operate our store. Each is bound by strict data protection agreements:
- Shopify — e-commerce platform (stores order data)
- CJDropshipping — fulfillment partner (receives shipping address only)
- Google Analytics — anonymous website analytics
- Facebook Pixel — only if you consent to marketing cookies
⚖️ Your Rights
You have full control over your personal data. You can:
- ✅ Request a copy of all data we hold about you
- ✅ Request correction of inaccurate data
- ✅ Request deletion of your data ("right to be forgotten")
- ✅ Opt out of marketing emails at any time
- ✅ Withdraw consent for cookies at any time
To exercise any of these rights, email us at support@trenvico.com and we will respond within 48 hours.
👶 Children's Privacy
Trenvico does not knowingly collect personal information from children under 13. Our store is intended for adults only. If you believe a child has provided us with personal information, please contact us immediately.
Questions About Your Privacy?
We take privacy seriously and are happy to answer any questions.
📧 support@trenvico.com
Response within 24 hours — Monday to Friday